Have You Suffered a Slip, Trip or Fall Injury?
You may be entitled to compensation — find everything you need to know and see if you can make a claim
Every year we help over 40,000 people start their claim
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Injured in a Slip, Trip or Fall?
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Slip, Trip & Fall Compensation Claims
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Could You Make a Claim After a Slip, Trip or Fall?
Could You Make a Claim After a Slip, Trip or Fall?
If you were injured in a slip, trip or fall because somewhere wasn’t kept reasonably safe, you may be able to make a compensation claim. This could include accidents caused by wet or slippery floors, uneven paving, potholes, loose mats, damaged steps or handrails, poor lighting, or objects left in walkways.
We help people start slip, trip or fall injury claims by connecting them with our specialist partners who can assess your case and who handle slip, trip and fall injury claims on a No Win No Fee* basis. This means you won’t pay anything upfront or if you don’t win your case. You’ll only pay if your claim succeeds. Successful claimants typically pay around 25% of awarded compensation. Click here for more information. Our specialist partners, to whom we refer consumer enquiries, pay us a marketing fee.
Every accident is different, but there are some key factors that can help determine whether you may have grounds to make a slip, trip or fall injury claim.
You may be able to claim if:
You suffered an injury
Someone else may have been responsible
Your accident happened within the relevant time limit – usually up to 3 years Free Guide: Understanding Time Limits for Making a Claim
Your accident was caused by an unsafe condition or hazard
Where Did Your Accident Happen?
Slips, trips and falls can happen in many different places, from shops and workplaces to hospitality venues and other premises. Accidents can also happen outdoors or in public places, including on pavements. What matters is how your accident happened and whether reasonable steps should have been taken to keep you safe.
Here are some common places and situations where accidents happen...
Shops and supermarkets
- Slipping on a wet or recently cleaned floor, tripping over stock or packaging, or falling because of damaged or uneven flooring
Restaurants, pubs and cafés
- Slipping on a spillage, tripping over an obstruction, or falling because of poorly maintained flooring or steps
Hotels and leisure venues
- Falls caused by wet floors, damaged steps, poor lighting, loose flooring or other hazards in hotels, gyms, cinemas and entertainment venues
Workplaces and business premises
- Slips, trips or falls caused by spillages, cluttered walkways, damaged flooring, unsafe steps or other hazards while at work or visiting business premises
What if I was partly at fault?
You may still have a claim even if you were partially responsible. This is known as contributory negligence, and it typically means compensation may be reduced rather than refused.
Example: If you were found 25% responsible (e.g., you ignored a visible warning sign), a £10,000 award could reduce to £7,500.
Why Choose Injury Specialists Direct
No‑Win‑No‑Fee*: no upfront costs — and no fee if your claim doesn’t succeed.
Fast Eligibility Check: Get started in under a minute.
Trusted, Regulated Partners: we only partner with firms regulated for personal injury and who are experienced in claims related to slips, trips and falls.
Free, Confidential Service: your data is handled securely under UK GDPR. We are GDPR compliant and will never share your data without your consent.
Nationwide Coverage: claims supported across England, Scotland, Wales, and Northern Ireland.
Injury Specialists Direct connects you with accredited personal injury specialists. We are not a law firm - our role is to ensure you speak to the right solicitor for your situation.
What to Do After a Slip, Trip or Fall Injury
The steps you take after a slip, trip or fall can make a big difference to your case.
1. Report it immediately
If your accident takes place on a business premises, tell a staff member or manager and ask for it to be logged in their accident book / incident report. If possible, ask for a copy or reference number.
Free Guide: How to Report a Slip, Trip or Fall
2. Get medical attention
Attend A&E, urgent care, or your GP as soon as possible. Medical records provide independent evidence of the injury and symptoms.
3. Take photos and video evidence
Capture:
- The hazard (spill, torn carpet, broken step, poor lighting, loose mat)
- The surrounding area (signage, entrance/exit, lighting)
- Any lack of warning signs
- Your injuries (bruising, swelling, cuts)
4. Collect witness details
Get names and contact details of anyone who saw what happened or noticed the hazard earlier.
5. Keep records of costs and impacts
Keep receipts and evidence of:
- Treatment costs
- Travel costs
- Time off work and lost pay
- Care needs (help with childcare, cooking, cleaning)
6. Speak to a specialist early
A solicitor can advise on next steps, evidence, and whether the responsible party is likely to admit liability.
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How the Claims Process Works
A quick overview of what to expect once you start your claim.
(These timelines are only for example and will vary from case to case.)
Free Claim Check
Usually Same DayComplete a quick form - it only takes around a minute. A friendly claims advisor will call you, usually within 24hrs, to discuss what happened and your options - free and with no obligation.
Start your claim enquirySolicitor Review
1–7 DaysIf you wish to proceed, your claim will be referred to one of our regulated partners, who will oversee your case on a No-Win-No-Fee* basis and explain the next steps.
Evidence & Medical
2–12 WeeksYour solicitor gathers medical records, workplace reports, witness statements and may arrange an independent medical assessment.
What Evidence Do I Need →Liability & Negotiation
3–9 MonthsYour solicitor writes to your employer's insurer, sets out the case, and negotiates a fair settlement. Most cases settle without going to court.
Settlement or Court
VariesIf liability or value is disputed, court proceedings may be issued. Serious/complex claims can take longer, but interim payments may be sought to help during recovery.
Act early. The general time limit is three years from the date of the accident (or date of knowledge). For minors, the clock typically runs from age 18. More info here.
Act early. The general time limit is three years from the date of the accident (or date of knowledge). For minors, the clock typically runs from age 18. More info here.
Typical Compensation and What Affects It
Compensation (often called damages) is designed to recognise both the personal impact of your injury and the financial losses it causes. It includes an amount for your pain, suffering and loss of quality of life, as well as payments intended to restore you financially — covering lost earnings, medical costs, and other expenses linked to your accident.
What You Can Claim
General Damages
For pain, suffering and loss of amenity (based on Judicial College Guidelines and case law), for example:
Physical pain- Psychological trauma
- Loss of enjoyment of life
- Impact on daily activities
- Long-term or permanent symptoms
- Reduced independence
Special Damages
For financial loss:
- Past/future lost income
- Medical/rehabilitation costs
- Travel expenses
- Care and assistance
- Aids/adaptations
- Pension impacts
Indicative Compensation Ranges (Guideline)
| Injury Type | Typical Compensation Range** |
|---|---|
| Back injury | £7,500 – £41,000 |
| Hand or wrist injury | £5,500 – £27,000 |
| Shoulder injury | £4,500 – £19,500 |
| Leg injury | £8,500 – £65,000 |
| Head injury | £16,000 – £108,000+ |
**Figures are indicative and have been updated with reference to the Judicial College Guidelines (18th Edition, 2026). The Guidelines provide different compensation brackets depending on the nature and severity of an injury. Actual compensation will depend on factors including the severity of the injury, recovery time, its impact on daily life and work, and any long-term effects. The final amount of compensation is determined by the individual circumstances of the claim.
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Real‑World Scenarios
Wrist fracture in a supermarket
You slipped on an unmarked wet patch and fractured your wrist. You needed a cast and 8 weeks off work. Compensation may reflect the fracture and lost earnings.
Knee injury in a hotel reception
You tripped over a loose entrance mat and suffered a knee ligament injury requiring physio and restricted mobility. Compensation may include treatment costs and pain impact.
Head injury in a private car park
You fell due to poor lighting and a broken surface, suffering concussion symptoms and time off work. Compensation may be higher where symptoms persist.
Ankle fracture at a shopping centre entrance
You tripped on a raised floor surface near an entrance and fractured your ankle. You needed crutches and time off work. Compensation may reflect the fracture, recovery time, and any lost earnings.
Frequently Asked Questions
Yes — if the hazard should have been dealt with or clearly signposted, you may have a valid claim.
Start your claim enquiryA claim can still succeed if the hazard existed long enough that reasonable inspections should have identified it.
Start your claim enquiryNo, but it can help. Claims can also rely on incident reports, photos, witness statements and medical evidence.
Start your claim enquiryCommon injuries include broken bones, sprains, torn ligaments, back injuries, head injuries, and psychological effects such as anxiety.
Start your claim enquiryYes — but you should seek medical attention as soon as possible, as medical records strengthen your case.
Start your claim enquiryYou may still claim. Compensation may be reduced under contributory negligence rather than refused completely.
Start your claim enquiryThe general time limit is usually 3 years from the accident date (or date of knowledge). Scotland differs.
Start your claim enquiryPotentially yes — for example if hazards weren’t managed appropriately and a duty of care was breached.
Start your claim enquiryMost claims settle out of court, but court proceedings may be needed if liability is denied.
Start your claim enquiryUsually nothing upfront. If you win, a success fee may be deducted from compensation (your solicitor will explain this clearly before you proceed).
Start your claim enquiry*Successful claimants typically pay fees of 25% of awarded compensation including vat. This may be subject to your individual circumstances and the actual fee may be more or less than this. You may be required to pay an additional fee for other costs such as after-the-event (ATE) insurance. If you cancel your agreement with your solicitor outside of the 14 day cancellation period, then termination fees may apply.
Our specialist partners, to whom we refer consumer enquiries, pay us a marketing fee.
Minor road traffic accidents:
If you have a minor personal injury claim as a driver or passenger in a road traffic accident that was not your fault, you do not have to use the services of a claims management company to pursue your claim. You may be able to present the claim yourself for free, directly through the Official Injury Claim Portal.
Uninsured or untraced drivers; foreign-registered vehicles or accidents abroad:
If you have been involved in a road traffic accident and wish to make a claim against an uninsured or untraced driver; or if the accident was in the UK involving a foreign- registered vehicle; or if the claim involves a road traffic accident abroad, you do not have to use the services of a claims management company to pursue your claim. It may be possible for you to present the claim for free, directly with the Motor Insurance Bureau.
Criminal Injury Claims:
If you think you have a criminal injury claim, you do not have to use the services of a claims management company to pursue your claim. You can present the claim yourself, for free, directly to the Criminal Injuries Compensation Authority (CICA).
InjurySpecialistsDirect is a trading style of Digital Direct Solutions Ltd. Digital Direct Solutions Ltd is authorised and regulated by the Financial Conduct Authority in respect of Claims Management activities. Firm Reference Number 834651. Copyright © 2023 InjurySpecialistDirect. All rights reserved.
