Do you think you have a personal injury claim, but you're not sure where to start? Let us help by putting you in touch with one of our specialist claims management partners.
*Typically, customers pay 25% of the amount recovered, although this may be subject to your individual circumstances and the actual amount could be more or less than this. Termination fees may apply in the event that you terminate the agreement with your solicitor, other than during the cancellation period. Please discuss this directly with your solicitor.
The amounts shown are taken from the Judicial College, Guidelines for the Assessment of General Damages in Personal Injury Cases, 12 edition, published by Oxford University Press. These are guidelines of what you could receive if you are entitled to compensation. One of our injury specialist partners can discuss with you in more detail what you can expect to receive based on your circumstances. The guidelines can be accessed here.
Our aim is to handle your complaint fairly, consistently and quickly, in particular ensuring that we understand the nature of your concerns and the redress you are seeking.
We will acknowledge your complaint in writing within 24 hours. We will send a summarised response, explaining your options within 5 business days from receipt of your complaint.
Your complaint will be investigated by the Compliance Officer. We will be as thorough as possible and aim to resolve your complaint promptly, giving you reasons for our decision. Wherever possible, that person will not have been directly involved in the matter which is the subject of the complaint, and will have the authority to settle the complaint.
If we are unable to send you a final response within 4 weeks, we will contact you and explain why. We will then endeavour to issue our final response within the next 4 weeks.
We will write to you with a full account of our investigation and our decision.
The Ombudsman offers and independent review service. If you are dissatisfied with our response, you can ask the Ombudsman to review your case at no cost. You can find out more information at www.financial-ombudsman.org.uk